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Return policy

Revocation right for customers
A "customer" is any natural person who concludes a legal transaction.
Revocation: You have the right to revoke this contract within fourteen days without specifying any reasons.
The revocation period is fourteen days with effect from the day,

To exercise your revocation right, you must inform us of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post, fax or email).
  •, reprezented by SC. VAR-SOO MEDIA SRL.
  • Address: str. Zorilor, nr. 119, 530153 Miercurea Ciuc, Jud. Harghita
  • E-mail: [email protected];
  • Phone: (+4) 0752 816 895; (+4) 0742 959 824

In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.
Consequences of the revocation
If you revoke this contract, we shall repay all the payments, which we received from you, excluding the delivery costs immediately and at the latest within fourteen days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.

We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.

You must return or transfer the products to us immediately and, in any case, at the latest within fourteen days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the fourteen-day deadline.

You bear the direct costs for returning the products.

You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.
Criteria for exclusion or expiry
The revocation right is not available for contracts
  • for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the customer is important or which are clearly tailored to the personal requirements of the customer
  • for delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly
  • for delivery of alcoholic drinks, whose price was agreed at the time of
The revocation right expires prematurely in case of contracts
  • for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery
  • for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition

For any other questions you can contact us at: [email protected] or by online support.

Thank you for being our client.